Shipping & Delivery Policy
Last Updated: September 9, 2026
At DryNuts Mart, we aim to make your shopping experience simple, reliable, and convenient. We carefully pack our nuts, dried fruits, seeds, blends, and gifting products before dispatch to help ensure your order reaches you safely and in good condition.
1. Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable. Our team makes reasonable efforts to prepare and dispatch orders within the estimated processing time shown on the website or communicated after purchase.
Processing times may vary depending on product availability, order volume, holidays, weekends, or other operational circumstances.
2. Shipping & Delivery Time
Once your order has been dispatched, it will be handed over to our delivery or courier partner. The estimated delivery time may vary depending on your location and the courier service available in your area.
Delivery timelines provided on the website are estimates and are not guaranteed. Delays may occur because of weather conditions, public holidays, transportation issues, incorrect address details, courier delays, or circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
Shipping charges may vary depending on factors such as delivery location, order value, package weight, promotional offers, or shipping method.
Any applicable free-shipping offers will be subject to the terms and conditions of the specific promotion.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, house or building number, street, city, state, and postal code.
DryNuts Mart is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may only be possible before the order has been dispatched.
5. Order Tracking
Where tracking is available, customers may receive shipment tracking information after their order has been dispatched.
Tracking information can be used to check the current status and estimated progress of your delivery. Please note that tracking updates are provided by the courier or delivery partner and may sometimes take time to appear.
6. Delayed or Lost Orders
While we work with delivery partners to ensure timely delivery, occasional delays may occur.
If your order is significantly delayed, appears to be lost, or the tracking information shows an unexpected issue, please contact DryNuts Mart. We may coordinate with the relevant courier partner to investigate the shipment and determine an appropriate resolution.
7. Damaged Packages
Please check your package when it arrives. If the package appears damaged, opened, or tampered with, take photographs or videos of the package and products before disposing of any packaging materials.
If you receive a damaged product, please contact us promptly with your order details and supporting photographs or videos. Eligible cases may qualify for a replacement or refund according to our Refund and Returns Policy.
8. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Provide your order number, product details, and photographs of the received package if requested. After reviewing the issue, DryNuts Mart may arrange a replacement, refund, or another suitable resolution where applicable.
9. Delivery Attempts
Our delivery partner may make one or more delivery attempts depending on their standard procedures. Customers should ensure that someone is available to receive the package at the provided delivery address.
If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, additional shipping charges may apply for re-delivery where applicable.
10. Changes to This Policy
DryNuts Mart may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping processes, courier services, or business practices.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions about shipping, delivery, order tracking, delayed shipments, or any delivery-related issue, please contact DryNuts Mart through the contact details provided on our website.
We are committed to helping you receive your orders safely and providing a smooth shopping experience from checkout to delivery.